How much is the shipping?
It depends on where you want to send your order. Shipments to the entire peninsula, the Balearic Islands and the Canary Islands cost 6 euros. Shipments to other EU countries have a cost of 18 euros. Shipments to other countries outside the EU have a cost of 25 euros.
Are shipping costs applied to each product in an order?
No! Shipping costs are only applied to each order, not each product. If you are interested in more than one product, we suggest you to buy them all in the same order.
What if I do not want to pay the shipping costs?
We’ll be more than happy to attend you at Iorana Store (C/Diluvi 10, Barcelona). Just select Local Pickup as the shipping option and you will be able to come to our store and pick up your order. Orders will be ready for pick up on the next working day after the payment took place.
When will I receive my products?
Orders are prepared in 1 or 2 working days after the payment takes place, and Correos takes 1 to 4 working days to deliver them. You will receive your products in 2 to 6 working days after placing your order. If you’re living outside the EU, the delivery may take longer than 6 days.
I can only select Local Pickup as a shipment option. What is the problem?
There are certain products, such as ceramic plates, that can only be picked up at Iorana Store. We do not send them by courier because they are too fragile. You can check if a product is for Local Pickup only by taking a look at the product’s desription.
Why cannot I buy more than one unit of certain products?
Some of our products are exclusive unique products. Do not hesitate to buy a unique product if you like it!
Those are the most frequently asked questions of our clients, but you can have many others. Drop us a line at email@example.com or through the contact form and ask us anything you want, we will be happy to help you!